Booking & Cancellation Policy

This policy applies to consultations, Ayurvedic massage therapies, wellbeing rituals, packages, gift vouchers and other services provided by The Ayur Chikitsa Ltd, trading as The Ayur Chikitsa.

Contact details

The Ayur Chikitsa
3 Wain Close
York
United Kingdom
YO32 9YQ

• Email: contactus@theayurchikitsa.com
• Telephone: +44 (0)7377 732335
• Website: www.theayurchikitsa.com

1. Reservations and Appointment Confirmation

All Ayurvedic consultations, massage therapies and wellbeing treatments are available by advance appointment only.

An appointment is confirmed when:

• The Ayur Chikitsa accepts the requested date and time;
• Any required booking payment has been received; and
• The client receives confirmation by email, text message or through the booking system.

Clients are responsible for checking that the treatment, date, time and contact details shown in the booking confirmation are correct.

2. Cancellation and rescheduling charges

We understand that circumstances can change. Please provide as much notice as possible when cancelling or rescheduling an appointment. The following charges apply:

48 hours' notice or more

No charge. Your appointment can be transferred to another available time, or your payment refunded.

Less than 48 hours' notice

A charge of 50% of the appointment price applies. Any amount you have paid above that is refunded.

Less than 24 hours' notice, or non-attendance

A charge of 100% of the appointment price applies. No refund is given, and any unpaid balance remains payable.

These charges reflect the appointment time reserved exclusively for you, the preparation and materials involved, and the limited likelihood of the appointment being rebooked at short notice.

Exceptional circumstances

We will waive or reduce a cancellation charge where you are unable to attend because of:

• sudden illness or injury affecting you or someone in your care;
• bereavement;
• a medical emergency;
• severe weather or travel disruption making attendance unsafe or impossible; or
• another comparable emergency outside your control.

Please tell us as soon as you are able. We may ask for brief supporting information. Waiving a charge on one occasion does not create an entitlement on any future occasion.

Nothing in this policy affects your statutory consumer rights.

How to cancel or reschedule

Please contact:

• Email: contactus@theayurchikitsa.com
• Telephone: +44 (0)7377 732335

A cancellation is effective when it is received by The Ayur Chikitsa.

3. Late arrivals

Please arrive approximately 10 minutes before your appointment to allow time to settle, use the facilities and complete any outstanding documentation.

If you expect to be late, please contact us as soon as possible.

Late arrival may result in:

• A shortened consultation or treatment;
• Certain parts of the planned treatment being omitted; or
• Rescheduling where there is insufficient time to provide the service safely.

The full appointment fee remains payable because the complete appointment period was reserved for the client.

We will not extend an appointment where doing so would delay the next client.

4. Cancellation by The Ayur Chikitsa

Occasionally, an appointment may need to be cancelled because of illness, an emergency, unsafe conditions or circumstances outside our reasonable control.

Where we cancel an appointment, you will be offered a suitable alternative appointment or a full refund of payments made for the affected service.

We are not responsible for indirect expenses such as travel costs, accommodation or loss of earnings.

5. Prices and payment

The price displayed at the time an appointment is confirmed is the price the client will pay for that appointment.

Prices may change for future bookings, packages or services. Any change will not normally affect an appointment that has already been confirmed and paid for.

All mandatory charges and applicable taxes will be included in the total price shown to the client.

Accepted payment methods will be displayed during booking or confirmed directly and may include:

• Debit or credit card;
• Bank transfer;
• Approved online payment methods; or
• Cash, where agreed.

Payment is due at time of booking the appointment.